The Survey reflects that arbitration users call for improvements in efficiency, more expeditious proceedings and reasonable costs. The main causes of inefficiency in construction arbitration are attributed to obstructive party tactics, poor case management, large amounts of evidence, lack of experience in construction disputes of arbitrators and counsel, and the general factual and technical complexity of construction disputes.

This, in turn, means that arbitration users in the field value specialist construction dispute knowledge. In light of the uniqueness of construction projects and disputes, they appreciate proactive efforts by arbitrators (and counsel) to adjust their case management to the specific needs of the individual case.